Product Updates: Week 17

This week's updates give you more control over how pet fees are structured, how multifamily showings are scheduled, and how your team stays in the loop on applications and activity.

We also shipped new columns in the Calls report, push notifications for team tagging, a Buildium sync improvement, and the ability to pause AI at the property level.

Structured pet fees and ESA fee communication

You can now configure pet fees as structured data instead of free text, and RentEngine AI can communicate those fees directly to prospects. This includes ESA-specific fees following the recent HUD guidance changes.

The new pet fee setup supports:

• Fee name and amount (flat dollar or percentage of rent)

• Per-pet or per-household

• Fee timing: move-in, monthly, move-out, or annual

• Refundable, non-refundable, or partially refundable

• Whether the fee applies to ESAs

• Whether the fee depends on pet screening results

Where to find it: Settings > Portfolio > Pet Fees (also available at the unit level in the property editing flow)

On the AI side, this replaces the previous generic "ESAs are free" response. AI now communicates the specific fees you've set, based on the new structured data. This applies across all AI communication channels — text, calls, and prompts that reference pets.

The update also flows through to PMS syncs, Zillow and Apartments.com feeds, listing pages, and the move-in cost calculator.

Multifamily piggybacking across different units

For multifamily properties, prospects can now schedule showings adjacent to other showings at different units in the same building — even if general piggybacking is turned off and Max Visits/Day is set to 1.

Previously, piggybacking only applied to the same unit. So if an agent had a 10 a.m. showing at Unit A, a prospect couldn't book a 10:20 showing at Unit B in the same building without triggering a second visit.

Now, a new setting allows cross-unit piggybacking within the same multifamily property. The existing filtering logic handles the rest, so the agent's schedule stays efficient without requiring a separate trip.

Where to find it: Settings > Showings > Company Settings > Smart Scheduling (the new setting sits alongside the existing piggybacking controls)

Pause AI for a property

You can now turn off RentEngine AI for individual properties. A new toggle in the property editing flow lets you disable AI at the property level without affecting your other properties.

Where to find it: Last page of the property editing flow

This is useful when a property needs manual handling, for example, during a renovation or a lease dispute, without turning off AI across your entire portfolio.

Application status in the Command Center

The Command Center now shows each lead's rental application status directly in the lead card, underneath the "Assigned to" field.

The status field displays where the applicant is in the process: incomplete, partially submitted (e.g., 1 of 2 applicants submitted), or fully submitted. The status appears in orange and links directly to the application page in a new tab.

Intelligence Calls report updates

We've added new columns and renamed an existing one in the Calls report to give you better visibility into inbound call activity:

Agent name for inbound calls now shows a comma-separated list of all users who received the call, not just the first agent.

"Other" renamed to "Scheduling Link" to accurately reflect what the source represents.

New Prospect Name column displays the name of the most recently created prospect associated with that phone number.

Push notifications for team tagging

When a team member tags you in notes, rental applications, or anywhere else in the platform, you now receive a push notification via the RentEngine phone app.

This keeps your team in the loop without requiring them to check the web app for updates.

Buildium sync: earliest available date

For Buildium users, the earliest available date for a property now pulls in automatically from the PMS sync. No more manual entry, RentEngine reads the date directly from Buildium and keeps it up to date.

Questions or comments? Reach out via the Chat!