Working closely with our customers, we analyzed how much leasing time was lost switching between the different systems. And by far the biggest culprit was the phone system.
Because when a new call comes in, the leasing team has to switch over to their business phone (like RingCentral, Vonage, OpenPhone). And to help them, they have to switch between the PMS and scheduling software
Since it's a separate phone system, that call history is completely disconnected from everything else.
Call and text prospects right from RentEngineSame with text messages. Especially when you're texting the prospect from different systems and phone numbers.
When a teammate is sick or the leasing manager wants to see the team's history with a prospect, you have to look through all the different tools.
So we built the phone system right into RentEngine. Now your team can take calls and help the prospect, all in one place. Each call and text is automatically logged in the built-in CRM, making it easy for colleagues to jump in.
Calling
During RentEngine onboarding, you'll get a dedicated local leasing phone number. Prospects see it on all syndicated marketing. You can even add it as the leasing extension to your office phone tree.
When a renter lead calls in, it rings right into the Command Center. No need to switch to a different phone system.
Calls ring right to your computer, phone app, or forwarding numberYou can answer these calls right from your computer, phone app, or an optional forwarding number. If you miss it - don't worry. If they leave a voicemail, it will show in Command Center.
To make a call, just press the "Call" button.
All inbound and outbound calls are automatically logged for you under the prospect's history.
Texting
With that same leasing phone number, your team can send and receive text messages.
All the texts are automatically logged under that prospect's history.
New messages will show up with a black dot in the Command Center and with a push notification on the phone app.
Text your renter leads right from the RentEngine Command CenterSnippets
Leasing teams get the same questions over and over again every day.
Questions like
30+ pre-written snippets to help your team quickly respond to common questionsThe new Snippets feature lets your team respond to 30+ common questions with one-click.
Just type "/" and choose the right option from the list.
The responses are dynamic, based on the data for the unit you're texting them about.