ICYMI: We announced updates to fraud screening and RentEngine Applications in last week’s Feature Release Notes. Catch up here.
Product Updates: Week 25
New fraud detection forensics, more updates to RentEngine Applications, and a slate of changes to how you manage and edit Properties.
Jun 24, 2026
Contents
Fraud GuardAI-powered fraud detection in ID verificationBehavioral fraud flagsRental applicationsRental app speed improvementsMove applications back to a previous stateCo-signer and co-applicant improvementsShowingsFilter showings calendar by showing methodCommand Center & mobileSnippets in the Command Center mini-viewPause internet marketing with a set resume dateSee and edit scheduled follow-ups in the phone appBulk edit: add or remove owners without overwritingRentEngine application status in the mobile appRental fraud is getting more sophisticated. Scammers are getting sophisticated with ID manipulation. Beyond document fraud, a separate pattern has emerged: behavioral signals that indicate someone is working the system across your portfolio.
This week, RentEngine ships two significant updates to Fraud Guard that address both. The first adds AI-powered image forensics to ID verification, catching manipulated documents at the point of prescreening. The second introduces behavioral logic that automatically flags prospects whose showing patterns don't add up.
On the applications side, the Rental Applications page loads faster, your team can now move applications backward through the decision workflow when circumstances change, and co-signer handling gets cleaner across the board.
Here is what is new in RentEngine.
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Fraud Guard
AI-powered fraud detection in ID verification
When an applicant uploads an ID during prescreening, the system now performs a forensic review of the image itself, looking for signs of digital manipulation: inconsistent lighting or grain around the portrait, halo or seam artifacts from pasted-on faces, moiré patterns that indicate a screen-captured document, and security feature irregularities.
It also estimates the apparent age of the face in the photo and compares it to the date of birth printed on the document. A mismatch of more than 15 years triggers an automatic rejection.
Rejections are issued when the system detects manipulation with medium or high confidence. Everything is logged in the Command Center so you have a clear audit trail if a decision is ever questioned.
Behavioral fraud flags
Document fraud is one problem. Behavioral fraud is another. Some prospects are attempting to game the showing flow: touring the same property twice, expressing interest in properties that are dramatically different in price, or initiating showings from locations far outside your portfolio's geography.
RentEngine now monitors for five behavioral patterns that are statistically associated with fraudulent intent:
Interest in properties whose rents differ by more than 50%
A second showing request for the same property
More than 2 prescreening rejections at a property before eventual approval
A showing initiated from more than 20 miles away from the property
Interest spread across properties that are geographically inconsistent with how your portfolio is distributed
When any of these triggers fire, the prospect is flagged. All future showing requests from that prospect are automatically routed to PM Approval Required, and the showing pending event is labeled "Potentially fraudulent activity" so your team has immediate context.
Where to find it: Settings > Prescreening Template > Fraud Guard > Behavioral Check.
Flagged prospects appear in the Command Center with the PM Approval Required status on their next showing request.
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Learn more → Prescreening & Fraud Guard
Rental applications
Rental app speed improvements
Rental Applications now loads significantly faster. If your team works through a high volume of applications, the previous load time was noticeable. This has been rebuilt under the hood, and the difference is immediate.
Move applications back to a previous state
You can now reverse application decisions. Applications in Conditional Approval or Request Additional Info status can be moved back to Submitted. Archived applications can be unarchived, returning them to their prior status. No new application required.
Where to find it: Open any application > Take Action. The relevant options appear based on the application's current status.
Co-signer and co-applicant improvements
Three updates to how co-signers are handled in applications:
You can now switch a co-signer to a co-applicant, and vice versa, after the fact. A warning modal now appears when you select co-signer during application setup, explaining the differences in the flow between co-signer and co-applicant roles before you commit. And co-signer handling works more consistently across the application group.
Showings
Filter showings calendar by showing method
The showings calendar now has a Showing Method filter. You can narrow the calendar to any combination of: Accompanied, Remote Guided, Remote Guided with Gated Access, Self Guided, and Accompanied OR Self Guided. All methods are selected by default.
Where to find it: Showings Calendar > Showing Method dropdown (desktop).
Command Center & mobile
Snippets in the Command Center mini-view
Type / in the message box of the mini-view and your snippet library appears. The same slash-command experience you use in the full view, now available without leaving the mini-view.
Where to find it: Command Center mini-view > message input > type /.
Pause internet marketing with a set resume date
When you pause internet marketing on a unit, you can now set a specific date for it to automatically turn back on. The field is labeled Resume on, and it defaults to 4 days from today.
Where to find it: Properties > Unit > Syndication > Pause internet marketing checkbox.
See and edit scheduled follow-ups in the phone app
You can now view and edit scheduled follow-ups directly from the RentEngine mobile app. Open any prospect's profile in the app, and you will see their upcoming follow-ups — including the scheduled message, the date and time, and whether the follow-up has been paused. You can enable or disable individual follow-ups from the same view.
Bulk edit: add or remove owners without overwriting
You can now choose to add an owner to existing units, remove a specific owner, or overwrite — whichever matches what you need. Off-market and leased properties can now also be included in bulk edits using the Include off-market toggle.
Where to find it: Properties > Bulk Edit.
RentEngine application status in the mobile app
The RentEngine application status now appears in the mobile app's Command Center prospect info panel. If a prospect has a RentEngine Rental Application in progress, their application status — Submitted, Approved, Rejected, and so on — is visible without switching to desktop.
Questions or feedback? Reach out via the Chat!
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