Product Updates: Week 41

You can now pause RentEngine AI for a set amount of time while you take over a conversation in the Command Center. When the time is up, we switch RentEngine AI back on for that prospect.

Plus, you can now attach letters and documents to rental application approval and rejection emails. It works for emails you send to one applicant yourself and for the email templates in Automation.

Here's what's new in RentEngine.

Pause RentEngine AI while you take over a conversation

When you toggle off RentEngine AI in a Command Center conversation, you can now pause it for 30 minutes or 1 hour instead of turning it off completely. No automatic follow-ups are sent while it is paused, and once the time runs out, RentEngine AI turns back on for that prospect.

You can chat with a prospect yourself without RentEngine AI replying at the same time, and you no longer have to remember to turn it back on afterward. That way, a prospect is never left waiting for a reply after you finish talking to them, and every lead keeps getting a fast response.

Hover over the RentEngine AI toggle at any point to see exactly when responses resume. Every pause is recorded in the conversation and in the audit log, along with who paused it and for how long.

Where to find it: Command Center > open a conversation > RentEngine AI toggle (next to the Text and Email options, just above the message box) > Pause for 30 minutes or Pause for 1 hour.

Attach letters and documents to rental application emails

You can now attach files to approval and rejection emails, whether you are sending one to a single applicant or setting up the email template in Automation. You can attach up to 7 MB of files per email, and you can see the attachments in the application's email logs alongside the email itself.

If your team sends an approval letter or move-in instructions with every approval, those files can now go out in the same email instead of a separate follow-up.

Where to find it: Rental Application Templates > Automation or on an individual applicant’s application under Rental Applications > click the applicant > Take Action > Approve or Decline. In both places, use the attachment option under the email body.

Chat with the RentEngine team without leaving the Command Center

The RentEngine support chat is available in the Command Center so you can now ask our team a question from the same screen where you are working with prospects.

Where to find it: Command Center > chat icon in the bottom-right corner.

Call recordings, transcripts, and voicemails are now available in the public API

You can now pull call recordings, transcripts, and voicemails through the RentEngine public API. This can be done for both RentEngine AI calls and calls your team answers. We only return calls between a prospect and your own leasing number.

Where to find it: Public API > GET /calls endpoint.

Pull your open tasks into your own tools with the new Tasks API and webhook

You can now pull every open task in your account through the RentEngine public API, including the prospect, the date it was created, the assigned agent, and the task type. You can filter by status, task type, prospect, agent, or date. You can also resolve or reopen a task from your own system.

We also added a tasks webhook, so your system hears about a new task as soon as it is created instead of having to check.

If your team runs its day from a CRM or internal dashboard, missed calls, AI escalations, and showings awaiting approval can now land there automatically, with the right agent already assigned.

Where to find it: Public API > Tasks endpoints and tasks webhook.

Questions or feedback? Give us a shout via the Chat!