Read more about the Dwellsy connection → RentEngine x Dwellsy
Product Updates: Week 43
Your listings now syndicate to Dwellsy, Fraud Guard flags prospects whose device timezone is far from the property, plus Command Center, listing fee, application, and reporting updates.
Oct 28, 2026
Contents
Your listings now syndicate to DwellsyFraud Guard now flags prospects whose device timezone is far from the propertyProspects with only an email address now appear in the Command CenterFraud flags now appear in the showing approval emailShow fees on listings outside Colorado, Connecticut, and MassachusettsPass the application processing fee on to applicantsAgent PerformanceMedian response time now counts business hours onlyNew Task Escalations chartDwellsy is now part of the RentEngine syndication network, so every available listing publishes there automatically and Dwellsy leads land in your Command Center. Fraud Guard now flags prospects whose device timezone is far from the property, and prospects with only an email address now show up in the Command Center.
We also shipped updates to listing fee display, application service fees, and the Agent Performance report.
Here's what's new in RentEngine.
Your listings now syndicate to Dwellsy
Dwellsy is now a RentEngine syndication partner. Your available listings publish to Dwellsy automatically, with no setup and no extra cost.
When a renter inquires on Dwellsy, the lead comes straight into the Command Center. Here, RentEngine AI responds and your prescreening and showing rules apply exactly as they do for every other source.
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Fraud Guard now flags prospects whose device timezone is far from the property
Fraud Guard now checks the timezone set on a prospect's device against the timezone of the property they want to tour. When the two are too far apart, we flag the prospect and hold the showing until you approve or cancel it.
Scammers often run rental fraud from overseas, and a device timezone is one more signal that is hard to fake alongside ID verification, phone verification, and GPS checks. A prospect booking a self-guided tour in Phoenix from a phone in Nigeria now just flag to your team before they can get an access code.
Where to find: Settings > Showings > Prescreening, then open the template and go to its Fraud Guard section.
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More on every Fraud Guard protection → Guide to preventing self-showing rental fraud
Prospects with only an email address now appear in the Command Center
Prospects who give you an email address but no phone number now appear in the Command Center.
Some listing sites and website forms only pass along an email address. Those leads now sit in the same inbox as everyone else, so your team can follow up with them instead of losing them outside RentEngine.
Where to find it: Command Center > select the prospect > reply by email.
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More on working in the Command Center → Command Center
Fraud flags now appear in the showing approval email
When a showing needs your approval, the approval email now lists the fraud flags that prospect triggered. You can see why we held the showing and decide whether to approve it without opening RentEngine first.
Show fees on listings outside Colorado, Connecticut, and Massachusetts
You can now choose to show the total monthly price, including mandatory fees, on listings in any state. We already show the total price for properties in Colorado, Connecticut, and Massachusetts to meet those states' rent transparency rules. This update lets you opt in everywhere else.
We also no longer include optional pet fees in the advertised total, so a renter without a pet sees the price they would actually pay.
Where to find it: Settings > Portfolio > Fee transparency
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More on how we handle rent transparency in syndication → Product Updates: Week 1
Pass the application processing fee on to applicants
You can now pass the RentEngine application payment processing fee on to applicants. When you turn this on, we add the service fee to the amount the applicant pays at checkout, instead of billing it to you.
Where to find it: Settings > Rental App Templates > Pricing
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More on RentEngine Applications → Applications & Screening
Agent Performance
Median response time now counts business hours only
The Agent Performance report now calculates median response time using business hours only. A message that arrives at 9 p.m. on Friday and gets a reply at 9 a.m. on Monday no longer counts as a 60-hour response. So now, the number reflects how quickly each agent responds while they are actually working.
Where to find it: Intelligence > Agents > Response Time.
New Task Escalations chart
The Agent Performance report now includes a Task Escalations chart. So now, you can see how many tasks were escalated to each agent and spot where work is piling up.
Where to find it: Intelligence > Agents > Task Escalations chart.
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More on the Agent Performance report → How to monitor agent performance
Questions or feedback? Give us a shout via the Chat!
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